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About This Certificate

Healthcare, like many industries, offers considerable  opportunities to improve lives directly through user-centered design.  This online certificate focuses on the development of solutions built  around users' needs and outcomes. It is ideal for practitioners  working in healthcare settings who want systems-focused, design-driven  tools for improving service delivery and developing entrepreneurial  opportunities, and for creatives seeking new skills in user-based  research, design, and innovation.

Timeline to Completion: Courses last five weeks. Most students take two courses per semester. The certificate must be completed in two years, but many students finish in three semesters or one year. 

Enrollment Type: Noncredit

Number of Courses: 3 courses

Format: Online only

Course Sequence: Students are advised to take Design Thinking for Human-Centered Healthcare first and Designing Care Systems and Services last.

$577 per course, $1,731 total

Required Courses
Design Thinking for Human Centered Healthcare (Online)
  • Aug 26 - Sep 29 , Fall 2019
  • TBA, Faculty
Designing Care Experiences & Interactions
  • Sep 30 - Nov 03 , Fall 2019
  • Betts-Sonstegard, Siri
Designing Care Services & Systems
  • Nov 04 - Dec 15 , Fall 2019
  • Cabrera Fischer, Leah
What You’Ll Learn
  1. How to identify opportunities to shape or re-shape the experience of healthcare.
  2. How to demonstrate the application of service design tools and frameworks (service blueprint, journey maps, personas).
  3. How to develop and use tools to facilitate empathy building for your organization or practice.
Who Should Enroll
  • Administrators or change agents who are interested in creating concrete proposals with systems-level impact.

  • Designers who would like to develop a systems and service design level portfolio and/or gain experience in healthcare contexts.


How to Enroll

More than a course.
A new kind of network.
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